Support
Our support services are designed to meet varying customer needs. From basic troubleshooting to comprehensive, ongoing support packages, we ensure you have the resources needed to maximise the value of Omniplex Guide.
Onboarding
We provide tailored onboarding services to help customers get started with Omniplex Guide. Depending on your requirements, we offer different levels of support to ensure a smooth and efficient implementation, including initial setup, guide creation, and training.
Step Anchoring
Anchor steps to specific elements on the application page, ensuring precise guidance for complex workflows and tasks.
Form Validation
With form validation, set specific parameters for input fields ensuring data accuracy and mandatory progression. Match on patterns such as email, values, and numbers.
Guide Health
With Guide’s health check, you can track step status and receive automatic alerts for potentially broken steps, ensuring optimal guide performance. All this is conveniently displayed in your dashboard.
Step screenshots offer context and clarity.
Application Rollout
Guide supports smooth application rollouts by providing scalable, in-app training, ensuring users quickly adapt to new workflows or systems.
Pre-set and custom themes
Customise guide visuals with pre-set or personalised themes to align with your branding, creating a consistent and professional look across all guides.
Segmentation
This feature enables you to categorise your users based on various parameters like role, department, experience level, or any other criteria relevant to your organisation. By creating these segments, you can ensure that the right users get access to the right guides, resulting in more personalised, relevant, and effective guidance.
SSO
Streamline user authentication with Single Sign-On (SSO) integration, ensuring secure and seamless access for all users.
User Management
Manage user roles, permissions, and access to guides. Organise users into groups for tailored segmentation and efficient administration.
Analytics
Monitor guide performance with analytics, tracking starts, completions, and drop-off rates. These insights help refine guides and improve user engagement.
Share Guides
Easily share guides with colleagues or teams by generating shareable links or providing direct access to specific guides, enabling collaboration and efficient feedback.
AI Media Generation
Omniplex Guide features an AI-powered media generation tool that allows users to easily add personalised images to their step-by-step guidance. This feature enables users to visually guide application users through complex tasks, such as navigating workflows, filling out forms, and using new software features.
Embedded Content
Embedded content brings hosted content into Guide, supporting in the flow of work. This tool can present videos, documents, policies, refreshers, making it a helpful reference while working.
Link guides
The link feature lets you embed links, directing users outside the application. This is particularly useful for signposting to external sites, applications, or learning tools – like and LMS.
Step by Step walkthroughs
Step recording simplifies the creation of step -by – step guides. Simply activate it, perform the process, and Guide will automatically add steps, ready to be shared organisation -wide.
Automatic Step Screenshots
Step screenshots offer context and clarity. Guide automatically captures a screenshot whenever a step is added, serving as a visual aid. In the event of application changes, the captured screenshots offer users a context of how the page should look and where the step should be positioned.
Export to PDF, PPT or ZIP
This feature allows you to export your guides as PDF, PPT and ZIP files. The broad compatibility ensures easy distribution, convenient backup, and even offline usage. Additionally, you can edit these exported files in various authoring tools, allowing for customisation that fits your specific needs.
Multimedia in Steps
Enhance guides with multimedia elements such as videos, images or GIFs to provide richer, more engaging user support and learning experiences.
Guide Creation Via step recording
Our step -by -step guides provide an interactive learning experience for users on -the -job. These guides help curate a journey within your applications, introducing interfaces, signposting new sections, walking through processes, housing bite – sized content, and validating data accuracy.
Multi-language Support:
Our multi language support ensures accessibility in users’ native languages, enhancing the user experience globally.
