Empower your customers to navigate through your products or services with ease.
Say goodbye to hours spent updating user guides and onboarding material.
With step-by-step walk-throughs, on-demand support, and contextual guidance, enable your customers to quickly grasp the features and functionalities of your software, resulting in faster onboarding and increased product adoption.
Say goodbye to hours spent updating user guides and onboarding material. Free up your time to focus on business-critical tasks that drive your success forward.
With Omniplex Guide you can improve your customers’ knowledge and experience of your software, increasing customer satisfaction and loyalty.
guide for external users
Features and benefits
Expand your user base
With multi-language support, you can reach users from different regions and countries who speak various languages. By breaking language barriers, you can extend your product’s reach and tap into new markets. Explore new markets, deliver personalised guidance, and achieve success on a global scale.
Cohesive look and feel
Create custom themes and support widgets to deliver a visually cohesive and branded experience that aligns with your company’s brand and application.
Increased insights
Make data-driven decisions and proactively address user needs by leveraging user insights.
Enhanced user experience
Guide empowers customers to navigate through your platform with ease. It provides step-by-step walk-throughs, on-demand support, and contextual guidance, resulting in a seamless and intuitive user experience.
Faster onboarding
Guide accelerates the onboarding process by quickly familiarising customers with the features and functionalities of your software. This enables them to start using your product more efficiently, saving time and reducing frustration.
Streamlined content
management
Streamline your onboarding and training materials effortlessly. Experience the benefits of optimised content, enhanced compliance, significant time and cost savings, and proactive issue detection for maximum training effectiveness.
Self-service capabilities
With self-help widgets and contextual guidance, Guide enables customers to find answers to their questions and troubleshoot issues independently. This reduces their reliance on support teams, increasing efficiency and reducing support ticket costs.
Improved customer satisfaction and loyalty
Guide enhances customers’ knowledge and experience of your software, leading to higher levels of satisfaction and loyalty.
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Omniplex Guide.
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