Reducing Support Requests and Simplifying System Use

Omniplex Guide reduces support requests by simplifying system use.
Create custom guides effortlessly, streamline training, and improve software adoption for more efficient, user-friendly systems.

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Do you struggle with?

High Number of Support Tickets

Overwhelmed by a flood of support requests, hindering productivity?

System Inefficiency

Struggling with slow, outdated systems that drain time and resources?

Lack of Software Adoption

Facing challenges getting your team to fully embrace new software tools?

Proven results

Reduction in costs

By creating content in-house, rather than paying external providers.

Saving in admin time

Automatically generating reports, rather than spending time collecting and analysing data.

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Adoption rate

The course has been rolled out to all existing employees.

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But don’t take our word for it

“This gave my team a head-start to building a bank of content very quickly.
we were on our way to having the in-house control I was looking for”
Aztec Group

Omniplex Guide is crafted to address the high volume of support tickets, system inefficiencies, and poor software adoption due to inadequate training and complex systems.

With Omniplex Guide, you can effortlessly create custom guides featuring screen recordings and anchored task descriptions, making system usage straightforward and minimizing the need for support.

This ensures training is targeted and effective, ultimately enhancing software adoption and system efficiency.

Guide comparison

Feature GWA Guide Guide Pro
Multi-language Support
Guide Creation Via step recording
Multimedia in Steps
Export to PDF, PPT or ZIP
Automatic Step Screenshots
Step by Step walkthroughs
Link guides
Embedded Content
AI Media Generation
Share Guides
Analytics
User Management
SSO Add On Add On
Segmentation
Pre-set and custom themes
Application Rollout
Guide Health
Form Validation
Step Anchoring
Onboarding N/A Foundation (consult add on) Consult (curate add on)
Support Email Email & phone Email & phone (dedicated CS team)

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See how Guide can help you optimise your Digital Adoption ROI

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Try Guide today

With Omniplex Guide, you can decentralise content creation while retaining control over publishing, maximising your company's success.

In many organisations, content creation is often centralised, limiting the input and knowledge that can be shared across the company. By widening content creation capabilities to the wider organisation, you empower employees at all levels to contribute their expertise, insights, and unique perspectives.

Find out more

Support

Our support services are designed to meet varying customer needs. From basic troubleshooting to comprehensive, ongoing support packages, we ensure you have the resources needed to maximise the value of Omniplex Guide.

Onboarding

We provide tailored onboarding services to help customers get started with Omniplex Guide. Depending on your requirements, we offer different levels of support to ensure a smooth and efficient implementation, including initial setup, guide creation, and training.

Step Anchoring

Anchor steps to specific elements on the application page, ensuring precise guidance for complex workflows and tasks.

Form Validation

With form validation, set specific parameters for input fields ensuring data accuracy and mandatory progression. Match on patterns such as email, values, and numbers.

Guide Health

With Guide’s health check, you can track step status and receive automatic alerts for potentially broken steps, ensuring optimal guide performance. All this is conveniently displayed in your dashboard.
Step screenshots offer context and clarity.

Application Rollout

Guide supports smooth application rollouts by providing scalable, in-app training, ensuring users quickly adapt to new workflows or systems.

Pre-set and custom themes

Customise guide visuals with pre-set or personalised themes to align with your branding, creating a consistent and professional look across all guides.

Segmentation

This feature enables you to categorise your users based on various parameters like role, department, experience level, or any other criteria relevant to your organisation. By creating these segments, you can ensure that the right users get access to the right guides, resulting in more personalised, relevant, and effective guidance.

SSO

Streamline user authentication with Single Sign-On (SSO) integration, ensuring secure and seamless access for all users.

User Management

Manage user roles, permissions, and access to guides. Organise users into groups for tailored segmentation and efficient administration.

Analytics

Monitor guide performance with analytics, tracking starts, completions, and drop-off rates. These insights help refine guides and improve user engagement.

Share Guides

Easily share guides with colleagues or teams by generating shareable links or providing direct access to specific guides, enabling collaboration and efficient feedback.

AI Media Generation

Omniplex Guide features an AI-powered media generation tool that allows users to easily add personalised images to their step-by-step guidance. This feature enables users to visually guide application users through complex tasks, such as navigating workflows, filling out forms, and using new software features.

Embedded Content

Embedded content brings hosted content into Guide, supporting in the flow of work. This tool can present videos, documents, policies, refreshers, making it a helpful reference while working.

Link guides

The link feature lets you embed links, directing users outside the application. This is particularly useful for signposting to external sites, applications, or learning tools – like and LMS.

Step by Step walkthroughs

Step recording simplifies the creation of step -by – step guides. Simply activate it, perform the process, and Guide will automatically add steps, ready to be shared organisation -wide.

Automatic Step Screenshots

Step screenshots offer context and clarity. Guide automatically captures a screenshot whenever a step is added, serving as a visual aid. In the event of application changes, the captured screenshots offer users a context of how the page should look and where the step should be positioned.

Export to PDF, PPT or ZIP

This feature allows you to export your guides as PDF, PPT and ZIP files. The broad compatibility ensures easy distribution, convenient backup, and even offline usage. Additionally, you can edit these exported files in various authoring tools, allowing for customisation that fits your specific needs.

Multimedia in Steps

Enhance guides with multimedia elements such as videos, images or GIFs to provide richer, more engaging user support and learning experiences.

Guide Creation Via step recording

Our step -by -step guides provide an interactive learning experience for users on -the -job. These guides help curate a journey within your applications, introducing interfaces, signposting new sections, walking through processes, housing bite – sized content, and validating data accuracy.

Multi-language Support:

Our multi language support ensures accessibility in users’ native languages, enhancing the user experience globally.

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