Reducing Support Requests and Simplifying System Use
Omniplex Guide reduces support requests by simplifying system use.
Create custom guides effortlessly, streamline training, and improve software adoption for more efficient, user-friendly systems.
Do you struggle with?
High Number of Support Tickets
Overwhelmed by a flood of support requests, hindering productivity?
System Inefficiency
Struggling with slow, outdated systems that drain time and resources?
Lack of Software Adoption
Facing challenges getting your team to fully embrace new software tools?
Proven results
Reduction in costs
By creating content in-house, rather than paying external providers.
Saving in admin time
Automatically generating reports, rather than spending time collecting and analysing data.
Adoption rate
The course has been rolled out to all existing employees.
But don’t take our word for it
“This gave my team a head-start to building a bank of content very quickly.
we were on our way to having the in-house control I was looking for”
Aztec Group
Omniplex Guide is crafted to address the high volume of support tickets, system inefficiencies, and poor software adoption due to inadequate training and complex systems.
With Omniplex Guide, you can effortlessly create custom guides featuring screen recordings and anchored task descriptions, making system usage straightforward and minimizing the need for support.
This ensures training is targeted and effective, ultimately enhancing software adoption and system efficiency.
Guide comparison
| Feature | GWA | Guide | Guide Pro |
|---|---|---|---|
| Multi-language Support | |||
| Guide Creation Via step recording | |||
| Multimedia in Steps | |||
| Export to PDF, PPT or ZIP | |||
| Automatic Step Screenshots | |||
| Step by Step walkthroughs | |||
| Link guides | |||
| Embedded Content | |||
| AI Media Generation | |||
| Share Guides | |||
| Analytics | |||
| User Management | |||
| SSO | Add On | Add On | |
| Segmentation | |||
| Pre-set and custom themes | |||
| Application Rollout | |||
| Guide Health | |||
| Form Validation | |||
| Step Anchoring | |||
| Onboarding | N/A | Foundation (consult add on) | Consult (curate add on) |
| Support | Email & phone | Email & phone (dedicated CS team) |
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See how Guide can help you optimise your Digital Adoption ROI
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With Omniplex Guide, you can decentralise content creation while retaining control over publishing, maximising your company's success.
In many organisations, content creation is often centralised, limiting the input and knowledge that can be shared across the company. By widening content creation capabilities to the wider organisation, you empower employees at all levels to contribute their expertise, insights, and unique perspectives.