In a time when we’re always introducing new tech and software into our businesses, quick adoption and onboarding by our teams is crucial. One of the best ways to do this is by using Digital Adoption Platforms.
In this complete guide, we’re sharing the benefits of using a Digital Adoption Platform, the best ones on the market, and where you can use them in your business for ultimate impact. So, let’s dive in and find out more.
What is a Digital Adoption Platform?
Firstly, a Digital Adoption Platform is an e-learning tool that sits on top of a piece of software and helps team members use the system. You’ve probably already used one without knowing if you’ve been offered a product tour, had pop-up assistance, or watched a video walkthrough.
Before, you might have to flip between YouTube tutorials or handbooks to understand new platforms. However, Digital Adoption Platforms offer contextual, in-program training, that’s easy to navigate and understand.
The Benefits of a Digital Adoption Platform
There are so many benefits of using a Digital Adoption Platform that make a compelling case for integration.
- Cheaper training costs
- Less chance of user error
- Increased productivity from lack of formal training courses or searching for external solutions
- Improved ROI for new software implementations
- Decreased issues with skill gaps
- Increased confidence in new technology
- Faster adoption rates
- Insights into user behaviour with back-end analytics
- More streamlined user experience.
What to look for in a Digital Adoption Platform
With so many Digital Adoption Platforms on the market, you need to choose the right one for your business. Here are some common things to look for when you’re making your decision.
Customisation
Every Digital Adoption Platform is different and demands different things. Customisation is key, from ensuring it matches your branding to making sure it’s scalable to suit the needs of a growing business to enabling integration across multiple systems and software.
No Hidden Fees
Let’s be honest, no one likes hidden fees and some Digital Adoption Platforms like to offer a base package and add all those delicious features on top. While you might not need every feature of an all-inclusive Digital Adoption Platform package, it’s worth pricing up the difference to see what’s going to work best for you in the long run.
Quick-Start Versions
When you’re implementing new technology you want to hit the ground running and see some ROI as soon as possible. Make sure your chosen Digital Adoption Platform has Quick-Start options that are easy to navigate and integrate. This will get your team up to speed as quickly as possible, in an intuitive way. As the saying goes, time is money!
Flexibility
You want a Digital Adoption Platform that can handle multiple tasks and systems. You also need the flexibility to switch up the content style if the business demands it. Sometimes you’ll need a video walkthrough, sometimes you’ll need an FAQ library, and sometimes, you’ll want a pop-up tutorial. You need a Digital Adoption Platform that can change with you and be flexible.
Solid Analytics
Data is the backbone of any Digital Adoption Platform. Here, you can see which sections are a struggle for your employees, which bits are the most useful, and how many people are using the new platform or software. These analytics are crucial for measuring project success and working out how to streamline future integrations.
Professional Services
As DAS is a new digital learning category, organisations may lack the skills to design and deploy “best practice” services. Being a leader in the digital learning space with experts in creating top-quality L&D content, our clients can offload this responsibility to our trusted teams. We weave together threads of expertise, understanding, and user engagement to deliver an integrated solution.
Our expert teams work closely with clients to understand their challenges. Graphic designers create engaging content, while instructional designers map the ideal user journey with interactive in-app guides using click actions, autofill steps, and hover-over steps.
Common Features of a Digital Adoption Platform
While not all Digital Adoption Platforms are the same, there are a few key features that most popular solutions offer.
- Video tutorials: One of the most user-friendly ways to introduce new features and processes, usually using screenshots, a presenter, or graphics.
- Searchable articles: A version of a FAQ library or self-service portal that’s full of troubleshooting articles about the platform or software, allowing users to find their own answers.
- In-app surveys: Pop-ups or chatbots that allow users to provide feedback in real time.
- Banners and pop-ups: Urgent messages or system changes can take centre stage with full screen pop-ups upon log-in or start up.
- Interactive walkthroughs: Usually when you first open the new programme, you can click through a series of informational pop-ups, detailing different features and processes.
- Contextual help pop-ups: Hovering over certain features or sections can trigger a helpful informational pop-up, explaining the feature.
Use Cases for Digital Adoption Platforms
With so much versatility, there are plenty of use cases for Digital Adoption Platforms across your business.
HR Onboarding
When you start onboarding new employees into various systems, it can be really tedious and tricky. A Digital Adoption Platform can take the bulk of that training off the HR team’s hands and ensure speedy, remote-friendly onboarding.
Learning and Development
If you have a series of courses or certificates to complete for your role, a Digital Adoption Platform can make the process very straightforward with help and tips for using the L&D interface.
You can also add a Digital Adoption Platform to the software you’re trying to learn about to help break the process down further.
IT
Let’s be honest, IT departments are overwhelmed at the best of times. Having a Digital Adoption Platform that doubles as a self-service portal is going to save so much time and resources. Most people can solve their own IT issues, they just need the information and a Digital Adoption Platform helps with this.
It can also be used to educate employees on security risks such as phishing, data protection, and spam filters.
Digital Transformation Projects
If you’re undertaking a digital transformation project, you’ll need educational pieces and buy-in from everyone in the company. A Digital Adoption Platform is a no-brainer for letting people know what’s going on, upskilling them on new systems, and gathering analytics and feedback on the project’s progress.
Sales
A new CRM or sales system can throw a lot of people off their game, but a Digital Adoption Platform can help make that transition easier. When you’re switching sales systems, you need to ensure the team is up to speed as soon as possible so it doesn’t affect sales productivity or efficiency.
The Best Digital Adoption Platforms
Okay, so now you know what you’re looking for in a Digital Adoption Platform, what are the best DAPs out there? Let’s find out
Omniplex Guide
Here at Omniplex Guide, we’re disruptors in the Digital Adoption Platform market. With 30 years of experience in delivering on-demand, interactive guidance, you’re in safe hands. Our Digital Adoption Platforms help speed up training and digital transformation while remaining user-friendly. We’re offering best practice L&D content that’s simple to use and effective. With our professional team of graphic and instructional designers, we can seamlessly work with the client to create the perfect L&D experience for your employees.
We have three levels to choose from:
With plenty of pricing packages to suit businesses of all sizes, there’s a reason we’ve been at the top of the e-learning game for three decades!
Pendo
Known for impressive back-end analytics, Pendo is a great choice for digital transformation projects. It’s user-friendly which is a huge plus, but its features are fairly limited which hems you in slightly. If you’re going through a period of rapid growth and prioritise scalability in your DAP, this might not be the option for you.
WhatFix
Need tons of features to make your DAP as interactive and flexible as possible? Well, WhatFix boasts an impressive library of features to choose from. However, as there are so many options and possibilities, it can be difficult to integrate into your systems. If you’re looking for a quick-start DAP, you may want to look elsewhere.
WalkMe
WalkMe is well-known in the DAP world for its variety of features and user-friendly interfaces. Unlike some of its competitors, WalkMe is also great for scalability. However, this all comes at a price and WalkMe is possibly the most expensive DAP on the market.
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So, if you’re looking for a robust, flexible, and user-friendly Digital Adoption Platform without breaking the bank, get in touch with Omniplex Guide today for a walkthrough!
