What is Digital Adoption?
When we’re looking at integrating new systems and software in our businesses, we want to make sure they’re being used.
Whether that uptake is from employees or customers, having a good digital adoption rate is critical for any organisation.
What is digital adoption?
First things first, what is digital adoption?
Simply put, digital adoption is the process where users become capable of using new technology, systems, apps, or other digital products. This might take the form of formal training courses, self-service portals, video tutorials, trial-and-error, and more.
At Omniplex Guide, we’re huge proponents of making digital adoption as easy and efficient as possible. After, all the quicker your team learns to use new tech, the quicker you can realise the real-world benefits of it!
With new systems and technologies appearing every other week it seems, it’s never been more important to have an approach to digital adoption that really works. Luckily, Omniplex Guide is an expert when it comes to getting people up to speed on new digital products.
Benefits of digital adoption
There are so many amazing benefits to digital adoption, which include:
- Increased productivity
- Quicker uptake of new technology
- Increased efficiency
- Reduced costs for the business
- Better customer service
- Employee empowerment and upskilling
- Tons of reporting metrics and data to inform decisions
Let’s dive a little deeper into these options.
Increased productivity
This is a no-brainer. If your team members can adopt the latest tech quickly and efficiently, they’re going to be more productive. On the other hand, if they need weeks to get to grips with new systems, that’s a lot of lost productivity in their daily roles.
Quicker uptake of new technology
The churn rate of technology is huge. As soon as you get to grips with one system, a new, more improved version is being launched. To keep up with the trends and the most up-to-date options, a solid digital adoption strategy is massively important to hit the ground running.
Increased efficiency
A lot of the time, when we implement new systems or processes, it’s to increase efficiency in the business. If you can learn all about the new system quickly and effectively, your team is going to be running a lot more efficiently.
Reduced costs for the business
Who doesn’t love saving money as a business owner or manager? The quicker a team can switch to a new system, the quicker you’ll start to see a return on investment. Training takes people away from their usual roles, so a more efficient digital adoption strategy actually reduces business costs.
Better customer service
You can’t help your customers with questions if you don’t understand a new system or process. When you have a great digital adoption strategy or platform, your team members not only learn quicker but tend to retain more knowledge, which they can pass on to your customers in need.
Employee empowerment and upskilling
It’s always good when you can provide learning opportunities for your team so that they can develop in their field. By providing self-directed learning opportunities where they can go at their own pace, in their own style (something that Omniplex Guide loves to promote!), you also empower your team members as well as educate them.
Tons of reporting metrics and data to inform decisions
When you use a digital adoption platform (like Omniplex Guide) you get a huge reporting section in the backend. As any project manager or lead will tell you, metrics are the key to measuring success. See how your team is getting on, where they’re struggling, and what kinds of learning styles are working for them.
How does a digital adoption platform work?
A digital adoption platform works like a tutor, guiding you around a new system or piece of software. In Omniplex Guide’s case, this sits on top of your existing system and offers clickable walkthroughs, interactive product tours, video tutorials, and more, to help your team understand the new system.
To see how successful the digital adoption has been, the platform tracks the digital adoption rate. Not only does this measure uptake, but also continual engagement, and understanding of the product based on how much an employee repeats the walkthroughs and tours.
How can Omniplex Guide support your digital adoption projects?
Omniplex Guide’s dedicated digital adoption platform brings a more concise, targeted, and engaging style to the world of e-learning and business systems training. Our complete digital adoption platform guides users from start to finish to ensure they know exactly how to use systems, where to find additional support, and can access guides at any time for refreshers.